Quickly find answers to the most commonly asked questions via the sales FAQ below. If you need further assistance please feel free to Contact Us Here

Do you offer a money back guarantee?
We offer a no-hassle 30 days money back guarantee.

What type of payment do you accept?
For now, we accept only direct deposit in to our bank account

Are there any discounts if I paid annually?
We offer 2 months discount when you pay annually.

How long does it take to setup an account after I order?
Orders are processed immediately after you complete payment. Depending on the accuracy of your information, time of day, and our workload, your order will be filled anywhere from minutes to 12 hours. Orders placed over the weekend may experience a slight delay.

Do I get root access to the server?
You do not get root access to the server when using shared and reseller hosting service. You will will have full root access when having your own dedicated server.

Can resellers create sub-resellers?
Our business reseller plans allow you to create sub-reseller accounts. You can also resell our reseller plans at a marked up rate, you pay us our fee. We setup your account and email you the account details which you send to your client.

What is your standard PHP configuration?
All of our Windows and Linux hosting plans support PHP4 & PHP5 with Zend Optimizer. Ioncube Encoder is supported on Linux Servers. Our servers are installed either MySQL 4.1.x or MySQL 5.

I am with another host and wonder if you can help me transfer my accounts?
We can provide transfer assistance for up to 30 accounts free if you are hosted on a cPanel server. Please send an email to support@folahost.com with the domain name, cpanel username and password for each account you want to transfer.

Do you allow adult websites on your servers?
Legal adult content is allowed on our servers. For more information regarding acceptable usage, please read our Terms of Service.

Are there any types of advertising placed on my account?
We do not place any type of advertising such as banners, popup's, etc. on your website.

Do you provide support directly to my end user?
We provide end user support only on selected plans. If you are not contracted through us for end user support than you are responsible for your client's support. If you don't know the answer to a support question, you can contact us 24/7 for the answer and relay it to your customers.

Do you provide billing to my clients?
We provide you with the web space, bandwidth, and other hosting related features. You are responsible for billing, and support to your end user.